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Support Policy

Our support team is available to assist you Monday through Friday. Before contacting us, please review our support policy below.

Services We Provide​

  • Pre-sale inquiries: Answers to questions about our themes before purchase.
  • Theme-related bug fixes: Assistance with resolving bugs directly related to our themes.
  • Setup assistance: Help with configuring sections or theme settings.
  • Custom development: Includes custom CSS, creating new sections, adding new settings, etc.
  • App integration and debugging: Support for integrating or troubleshooting third-party apps within the theme context.

Services We Do Not Provide​

  • Checkout customization: The checkout is managed separately by Shopify. Any checkout-related issues must be directed to Shopify Support.
  • Non-theme-related functionality: We do not assist with general Shopify admin tasks or features unrelated to the theme.

If your request falls within our supported services or if you require custom development, please fill out our contact form.

💡 Tip: For the best support experience, include your store URL, theme version, and a detailed description of your issue when contacting us.

For further assistance, see Contacting Support.